Privacy Policy

Puffbase Privacy Policy

At Puffbase, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, marketplace platform, and services ("Services"). By using our Services, you agree to the practices outlined in this policy.

1. Information We Collect

We collect several types of information to provide and improve our Services, including:

1.1 Personal Information

When you sign up for an account, make a purchase, or interact with our platform, we may collect personal details such as:

  • Name
  • Email address
  • Billing and shipping addresses
  • Phone number
  • Payment details (e.g., credit card or ACH information)

1.2 Usage Data

We also collect data on how you access and use our Services, including your IP address, browser type, device information, and browsing activity on our website.

1.3 Cookies

We use cookies and similar technologies to improve user experience, analyze traffic, and personalize content. You can control cookie settings in your browser.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: Process transactions, fulfill orders, and maintain your account.
  • Customer Support: Respond to inquiries, resolve issues, and improve our customer service.
  • Marketing: Send promotional materials, special offers, or updates about new products (you may opt out of marketing communications at any time).
  • Platform Improvements: Analyze usage patterns to enhance our website’s functionality, security, and user experience.
  • Legal Compliance: Ensure that we comply with applicable laws and regulations, including fraud prevention and dispute resolution.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:

  • Vendors: To process orders and fulfill transactions, we may share necessary details (e.g., shipping address) with the vendors from whom you make purchases.
  • Service Providers: We may share information with trusted third-party service providers who assist in our operations, such as payment processors, hosting services, and customer support tools.
  • Legal Requirements: We may disclose your information to comply with legal obligations, such as responding to subpoenas or legal claims.
  • Business Transfers: In the event of a merger, acquisition, or sale of Puffbase, your information may be transferred to the acquiring company.

4. Data Security

We implement a range of technical, physical, and administrative measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

5. Your Rights and Choices

You have certain rights regarding your personal information, including:

  • Access and Correction: You can access and update your account information at any time by logging into your account.
  • Opt-Out of Marketing: You can opt out of receiving promotional emails by clicking the unsubscribe link in any marketing email or by contacting us directly.
  • Delete Your Information: You can request the deletion of your account or personal information by contacting us at support@puffbase.com. We may retain certain information for legal or business purposes.
  • Data Portability: If applicable, you can request a copy of your personal data in a structured, machine-readable format.

6. Children’s Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the revised policy on this page with an updated date. Please review this policy periodically for any updates.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: support@puffbase.com Address: 2278 American Ave, Hayward, CA 94545